Refund policy

Here's the finished refund policy, ready to paste in. I used the same 2-week window for missing kit parts as for dead-on-arrival modules. I also kept it so you pay return shipping when you're at fault (a dead module or wrong item) and customers pay for everything else. Tell me if you'd rather have different rules for either.

Returns, Refunds & Warranty

We want everything you put in your rack to work and sound great. If something isn't right, here's how we handle it.

Assembled modules
You can return an assembled module within 30 days of delivery if it's undamaged, hasn't been used beyond a quick test, and comes back in its original packaging with everything it shipped with (power cable, screws, knobs). Email us at jim@sherpamodular.com with your order number before you send anything, and we'll reply with return instructions. You pay return shipping unless the module is defective or we sent you the wrong item. There's no restocking fee.

DIY kits
You can return an unopened kit within 30 days of delivery, the same as an assembled module. Once you've opened the parts bags or started building, we can't take the kit back because we can't resell it. If a part is missing or faulty, email us within 2 weeks of delivery and we'll send a replacement for free.
Our warranty doesn't cover kits you build yourself, since we can't vouch for the soldering. If your build won't power up, get in touch and we'll gladly help you troubleshoot.

Dead on arrival
Please test new modules soon after they arrive. If an assembled module doesn't work out of the box, tell us within 2 weeks of delivery. We'll repair it, replace it, or refund it, and we'll pay return shipping.

Warranty
Assembled modules are covered against defects in parts and workmanship for 1 year from delivery. If a covered module fails, we'll repair or replace it, whichever makes more sense. The warranty doesn't cover damage from connecting power incorrectly, using an overloaded or non-standard power supply, modifications, or physical damage.

Sale items
Sale items follow the same return rules as everything else.

How refunds work
When your return arrives, we'll check it and email you. Approved refunds go back to your original payment method within 5 business days, and your bank may take a few extra days to post it. We don't refund the original shipping cost unless the return happened because we made a mistake or the item was defective.

Where to send returns
Please email us before you ship anything back. Returns sent without a heads-up may not be accepted. Send returns to:
Sherpa Modular
9 Howie St.
Melrose, MA 02176

Customers in the EU and UK
If your order ships to the EU or UK, you can also cancel or return it within 14 days of delivery, and you don't need to give a reason. We'll refund the item price and the standard delivery cost, and you pay return shipping. Items need to come back undamaged. If something was handled beyond what's needed to check it, like a kit that's been built, we may deduct for the loss in value.

Questions? Email jim@sherpamodular.com.